We appreciate your interest in our subscription services designed to assist you in navigating the world of trading. This policy outlines the circumstances under which refunds may or may not be issued for our services (hereinafter referred to as “our services” or “subscriptions”). Please read this policy carefully before subscribing to any of our offerings.
Understanding Our Policy
Generally, No Refunds for Purchased Services (All Sales Final)We adhere to a no-refunds policy for services purchased after the effective date of this policy. Once you subscribe, the charge is final, and you will not be eligible for a refund regardless of the reason, except in the limited circumstances outlined below.
Previous App Migration
If you were subscribed on our previous app, all users were notified via email on November 12, 2023 regarding the platform migration. To be eligible for a potential refund, you were required to contact us before January 1, 2024. We are unable to process refund requests related to the previous app at this time.
No Refunds for Past-Year Issues
We do not issue refunds for issues arising from subscriptions purchased in a previous calendar year.
Automatic Renewal
All EliteTraders memberships automatically renew on a monthly basis unless you manually cancel your subscription. This means you will be charged each month unless you take action to stop the renewal.
Cancellation Responsibility
You are solely responsible for cancelling your EliteTraders subscription through our designated payment processor, Whop. EliteTraders does not manage account cancellations directly.
Exceptional Cases for Refunds
While we generally maintain a no-refunds policy, we recognise that exceptional circumstances may arise. In rare cases, EliteTraders may consider issuing a refund under the following conditions:
Double Payment: If you are inadvertently charged twice for the same subscription, we will process a full refund for the duplicate charge. Please contact our support team on Discord to report any duplicate payments.
Technical Glitch
If a verified technical issue on our platform results in an erroneous charge or a service access issue, we may consider issuing a refund at our sole discretion. Clear documentation of the issue must be provided when contacting support on Discord.
Important Note:
These are the only circumstances under which EliteTraders may consider issuing a refund. We reserve full discretion to determine whether a refund is warranted in any situation.
Contact and Refund Requests
For any enquiries or assistance related to your subscription or this refund policy, please contact our support team via Discord or email us contact@elitetraders.io
Refund Requests Through Discord
While refund requests may be submitted through our Discord support ticket system, EliteTraders reserves the right to make the final determination on whether a refund will be issued. Decisions are based on the details of the request, the terms outlined in this policy, and verification of any exceptional circumstances.
Termination of Previous Partnership Benefits
Effective August 1, 2024, any discounts or lifetime access associated with former partnerships are no longer applicable. All memberships now adhere to the current pricing structure, reflecting the enhanced value of our offerings. For enquiries, please contact support.
Additional Information
Free Trial Periods
Some EliteTraders subscriptions may include a limited-time free trial. These trials automatically convert to a paid subscription unless cancelled before the trial period ends. The specific terms of any free trial are clearly outlined during the signup process.Service Satisfaction
We are committed to delivering a high-quality service. If you are dissatisfied with your EliteTraders subscription, we encourage you to contact our support team on Discord to discuss your concerns. While refunds are not guaranteed, we will make reasonable efforts to resolve issues where possible.
Transparency and Communication
We believe in transparency and open communication with our members. Every effort has been made to clearly outline our refund policy in this document. If you require clarification, please contact our support team on Discord.
Changes to This Policy
EliteTraders reserves the right to update or modify this refund policy at any time, with or without prior notice. Any changes will be posted on our website, and we encourage you to review this policy periodically.
Conclusion
By subscribing to an EliteTraders service, you acknowledge that you have read and understood this refund policy. We encourage you to make an informed decision before subscribing and to actively manage your subscription status to avoid unwanted charges.
Sincerely,
EliteTraders Team
