Who we are
EliteTraders LLC, registered in New Mexico, USA, is responsible for the personal data described in this policy. You can contact us about privacy at contact@elitetraders.io.
Data we collect
We keep the data we collect to what we need to run the Services:
- Membership data. When you join through Whop, we receive your name or username, email address, membership plan, purchase and renewal dates, and payment status. Your card details are handled by Whop and its payment processors, and we never see or store them.
- Discord data. When you join our Discord, we can see your Discord username, profile and the messages you post in our server.
- Messages you send us. If you email us, we keep your email address and the content of your message so we can reply.
- Website data. Our hosting provider automatically records basic technical information, such as IP address, browser type and the pages requested, for security and to keep the Site running.
We do not knowingly collect data from anyone under 18.
How we use your data
We use personal data to:
- provide the Services, including giving you access to the correct Discord channels
- manage memberships, renewals, cancellations and refunds
- reply to your questions and provide support
- keep the community and the Site safe, and enforce our Terms
- send you important information about your membership
- meet our legal and accounting obligations
We do not sell your personal data.
Legal bases (UK and EU)
If you are in the UK or EU, we rely on: performance of a contract, to provide the membership you have bought; legitimate interests, to run, secure and improve the Services; legal obligation, to keep financial records; and consent, where we ask for it, which you can withdraw at any time.
Cookies
The Site does not use advertising or analytics cookies. If you press play on the video, it loads from Vimeo, which may set its own cookies; we ask Vimeo not to track you by enabling its do-not-track setting. Whop and Discord set their own cookies on their own sites. If we add analytics or advertising cookies in future, we will ask for your consent first and update this policy.
Who we share data with
We share personal data only with providers that help us run the Services, and only as needed:
- Whop, for checkout, payments and membership access
- Discord, for the community
- Vimeo, when you choose to play the video
- Our hosting provider, to serve the Site
- Email and professional service providers, such as our accountants, where needed
We may also share data if the law requires it, or to protect our rights, our members or the public.
International transfers
Our providers may process data in the United States and other countries. Where UK or EU data is transferred abroad, we rely on the safeguards those providers put in place, such as standard contractual clauses or recognised adequacy frameworks.
How long we keep data
We keep membership and payment records for as long as your membership is active and then for up to 6 years to meet legal and accounting requirements. Support emails are kept for up to 2 years. Technical logs are kept for a short period, usually no more than 90 days.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal data, to object to or restrict how we use it, to data portability, and to withdraw consent. California residents have the right to know, delete and correct personal information and not to be discriminated against for using those rights. We do not sell or share personal information for cross-context behavioural advertising.
To use any of these rights, email contact@elitetraders.io. We may need to verify your identity. If you are in the UK or EU and unhappy with our response, you can complain to your local data protection authority, such as the ICO in the UK.
Security
We use reasonable technical and organisational measures to protect personal data, and we rely on established providers for payments and access. No system is completely secure, so please keep your own accounts protected with strong, unique passwords.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.